Position: Sr. ServiceNow Admin and Sr. Developer
Experience: 10+ Years in ServiceNow | 15+ Years Overall
Location: Pune, Maharashtra, India
Notice Period: 15 days to Immediate
Role Type: Contract

Tek Leaders Inc. is seeking an experienced Sr. ServiceNow Administrator and Developer to lead the development, configuration, and integration of the ServiceNow platform. This role demands expertise across the ServiceNow ecosystem with a focus on administration, custom application development, and workflow optimization.

Responsibilities:

• Manage day-to-day platform maintenance, upgrades, and configuration of ServiceNow.
• Administer user accounts, roles, and permissions across the platform.
• Design and develop custom applications, data models, workflows, and catalog items.
• Lead implementation of modules such as ITSM, ITOM, CMDB, and Service Catalogs.
• Build UI Pages, Service Portal widgets, and dashboards to enhance user experience.
• Collaborate with stakeholders to understand business goals and develop tailored ServiceNow solutions.
• Integrate external systems using REST/SOAP APIs, LDAP, and third-party tools.
• Program in JavaScript, AngularJS, HTML, CSS, and AJAX for platform customization.
• Configure Flow Designer, Workflows, Notifications, and Import Sets for complex business logic.
• Perform data migrations and model changes for custom ServiceNow applications.
• Troubleshoot production issues and support continuous platform enhancements.
• Participate in agile development cycles, including planning, testing, deployment, and documentation.

Qualifications:

• Bachelor’s degree with 15+ years of total experience and 10+ years in ServiceNow development/administration.
• Strong understanding of networking, web protocols, and system integration via REST/SOAP.
• Expertise in ServiceNow platform capabilities, including ITSM, ITOM, Performance Analytics, SecOps, and CMDB.
• Proficiency in scripting languages and ServiceNow APIs.
• Experience in testing (manual/automated), debugging, and optimizing ServiceNow applications.
• Familiarity with Agile development environments and DevOps integration.

Desired Skills:

• ServiceNow System Administrator Certification or Implementation Specialist Certification.
• Experience with advanced modules like Virtual Agent, Orchestration, Discovery, and Service Mapping.
• Cloud development background and experience in dynamic IT operations.
• Agile certification (Scrum Master) and experience leading agile teams.

If interested, please share your resume with connect@tekleaders.com.
Tek Leaders Inc. is an equal opportunity employer.